Question 1

What is the minimum order quantity for OEM laser tube cutters?

Accepted Answer

We support flexible MOQs starting from a single prototype unit for feasibility studies, up to full-scale production batches. For volume OEM/ODM projects, typical orders begin at 10 units.

Question 2

How is intellectual property handled in private-label projects?

Accepted Answer

All custom designs, branding assets, and technical documentation are secured under NDA and strict IP protection protocols. Your brand identity remains exclusively yours — we never reuse or disclose client IP.

Question 3

Can you match specific color and branding guidelines?

Accepted Answer

Yes. Our industrial design team can match any RAL, Pantone, or custom color specification. We also support custom branding plates, UI localization, and packaging design.

Question 4

What is your typical lead time for a custom machine order?

Accepted Answer

Timeline varies by complexity, but most projects complete within 8–12 weeks, including design finalization, prototyping, testing, and sea freight preparation.

Question 5

What tube diameters and lengths can your machines process?

Accepted Answer

Our product range covers φ3mm capillary tubes to φ350mm heavy-duty pipes. Maximum length varies by series: standard machines handle 6m tubes, while F Series supports up to 12m. Contact us for custom configurations.

Question 6

Which laser sources do you support?

Accepted Answer

All QG Laser machines use advanced fiber laser sources from leading manufacturers including IPG, Raycus, and Maxphotonics. Power options range from 1kW to 12kW depending on the application.

Question 7

Can you integrate automated loading/unloading systems?

Accepted Answer

Yes. Our Automatic Loading System reduces manual labor by up to 80% and supports bundle loading, single-tube feeding, and finished part sorting. It integrates seamlessly with all QG Laser series.

Question 8

Do you offer 3D cutting capabilities for tubes?

Accepted Answer

Our K Series supports 5-axis bevel cutting up to 45°, enabling weld-prep chamfers and complex 3D profiles. For full 3D tube processing, contact our engineering team about custom configurations.

Question 9

What certifications do your machines comply with?

Accepted Answer

Our laser systems meet CE (LVD + EMC), ISO 9001:2015, and FDA standards. Regional certifications including CSA, UL, and EAC are available upon request for specific markets.

Question 10

What is the QG Cloud platform?

Accepted Answer

QG Cloud is our remote monitoring platform providing real-time machine monitoring, production analytics, and maintenance alerts. It connects your QG Laser machine to our engineering team for remote diagnostics and firmware updates.

Question 11

How does preventive maintenance work?

Accepted Answer

Sensors continuously monitor critical components — laser source hours, chiller temperature, gas pressure, and axis wear. Our monitoring system predicts maintenance needs before failures occur, reducing unplanned downtime by up to 40%.

Question 12

Is remote troubleshooting available?

Accepted Answer

Yes. Authorized QG Laser engineers can perform remote diagnostics via the QG Cloud platform. For complex issues, our team provides live video-guided troubleshooting and can dispatch a field engineer if needed.

Question 13

Can machine data integrate with our MES/ERP?

Accepted Answer

QG Cloud supports standard industrial protocols including OPC-UA, MQTT, and REST APIs. We provide documentation and support for integrating production data into your existing manufacturing execution systems.

Question 14

Do you provide remote monitoring and support?

Accepted Answer

Yes. Our QG Cloud platform enables real-time machine monitoring, preventive maintenance alerts, and remote engineering assistance globally.

Question 15

What warranty do you offer?

Accepted Answer

All QG Laser machines include a 3-year warranty on the laser source and 2-year comprehensive coverage on mechanical components. Extended warranty packages up to 5 years are available.

Question 16

Do you provide on-site installation and training?

Accepted Answer

Yes. Our engineering team provides on-site installation, commissioning, and comprehensive operator training. Training covers machine operation, maintenance procedures, and software usage — typically 3–5 working days.

Question 17

How do I order spare parts?

Accepted Answer

Spare parts can be ordered by contacting support@qg-laser.com. We maintain inventory of all common consumables and critical components for express shipping.

Question 18

What is the process for technical support?

Accepted Answer

Email support@qg-laser.com or call +86-137-2667-2579. Initial response within 4 business hours. Remote diagnosis provided same-day; on-site visits scheduled within 48 hours.

Question 19

Do you handle customs documentation?

Accepted Answer

Yes. Our logistics team prepares all required documentation including commercial invoice, packing list, certificate of origin, and Form E for ASEAN markets. We work with experienced freight forwarders for smooth customs clearance.

Question 20

What shipping methods are available?

Accepted Answer

We ship via sea freight (FCL/LCL), air freight for urgent orders, and rail freight for Central Asia/Europe routes. Standard delivery terms are FOB Shenzhen; CIF and DDP available upon request.

Question 21

How is the machine packed for overseas transport?

Accepted Answer

Each machine is vacuum-sealed with desiccant, wrapped in anti-corrosion film, and secured in a fumigated plywood crate with shock indicators. Container loading is supervised by our quality team.

Question 22

What payment terms are accepted?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Western Union for smaller orders. For volume orders, we offer flexible net-30 and net-60 payment terms.

Question 23

Is leasing or financing available?

Accepted Answer

We partner with international equipment financing providers to offer lease-to-own and installment plans for qualified buyers. Terms range from 12 to 60 months. Contact our sales team for a customized financing proposal.

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