Topic售后服务支持
After-Sales Service & Support
Created 2026-06-262 sources
After-Sales Service & Support
Type: Topic
Service Commitment
| Service | Duration | Coverage |
|---|---|---|
| --------- | ---------- | ---------- |
| Machine Warranty | 1 year | Parts & labor (consumables excluded) |
| Laser Source Warranty | 2 years | IPG/Raycus direct warranty |
| Software Updates | Lifetime | Free updates |
| Technical Support | Lifetime | Phone/WeChat/Email |
Service Tiers
Standard (Included)
- Remote diagnostics via WeChat video
- Spare parts within 48h (China stock)
- Software updates
- Online knowledge base access
Premium (Paid)
- On-site installation & commissioning
- Operator training (3-5 days at factory)
- Annual maintenance visit
- Priority spare parts shipment
Response Time
| Region | Response | On-site |
|---|---|---|
| -------- | ---------- | --------- |
| China | 2 hours | 24 hours |
| SE Asia | 4 hours | 48 hours |
| Middle East | 4 hours | 72 hours |
| Other | 24 hours | Per agreement |
Related
Tags
售后服务支持
Sources
- [1]QG Laser service manual
- [2]warranty policy